Refund policy
Returns
To return an item, please contact us within 14 days of receiving the product. Your request will be logged and then you have a further 14 days (28 days in total) to return the item to us, or to the school reception. All new orders will now be accompanied by a returns sheet, complete with instructions and the return address.
Regretfully, we cannot exchange items for different sizes, due to stock control and pricing. Please return the original item to us and then re-order your replacement, in the same way as your original order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We would suggest that your items are sent back 'signed for/recorded delivery', so that your return is tracked. Unfortunately we cannot be responsible for items lost in the post. Please retain receipt until we have let you know we have your goods. You can also drop returns at the Senior School or Junior School receptions (please mark with your name and order number).
Several types of goods are exempt from being returned. All personalised goods are non-returnable for example products with a printed name (unless we have made a mistake or they are faulty). Intimate clothing can not be returned if they have been removed from the original packaging and tried on this includes tights, socks, football socks, school blouses/shirts and mouth guards. Please check our size guides before ordering as personalised clothing in the wrong size are also non-returnable.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where returns are not accepted:
- Any item not in its original condition, is damaged or missing parts, packaging etc for reasons not due to our error.
- Any item that is returned more than 28 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] or 01440 768444
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
For faulty items, please contact us for an exchange. [email protected]
and send your item to: Bee Amazed, 31 Hollands Road, Haverhill, CB9 8PU, United Kingdom (or again inform us and drop them to the school reception.
For returns given to the Senior School and Junior School reception, please leave your details on the package. We go to the school regularly to collect.
To return an item, please contact us within 14 days of receiving the product. Your request will be logged and then you have a further 14 days (28 days in total) to return the item to us, or to the school reception. All new orders will now be accompanied by a returns sheet, complete with instructions and the return address.
Regretfully, we cannot exchange items for different sizes, due to stock control and pricing. Please return the original item to us and then re-order your replacement, in the same way as your original order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We would suggest that your items are sent back 'signed for/recorded delivery', so that your return is tracked. Unfortunately we cannot be responsible for items lost in the post. Please retain receipt until we have let you know we have your goods. You can also drop returns at the Senior School or Junior School receptions (please mark with your name and order number).
Several types of goods are exempt from being returned. All personalised goods are non-returnable for example products with a printed name (unless we have made a mistake or they are faulty). Intimate clothing can not be returned if they have been removed from the original packaging and tried on this includes tights, socks, football socks, school blouses/shirts and mouth guards. Please check our size guides before ordering as personalised clothing in the wrong size are also non-returnable.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where returns are not accepted:
- Any item not in its original condition, is damaged or missing parts, packaging etc for reasons not due to our error.
- Any item that is returned more than 28 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] or 01440 768444
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
For faulty items, please contact us for an exchange. [email protected]
and send your item to: Bee Amazed, 31 Hollands Road, Haverhill, CB9 8PU, United Kingdom (or again inform us and drop them to the school reception.
For returns given to the Senior School and Junior School reception, please leave your details on the package. We go to the school regularly to collect.